Privacy Policy

At Karivia, we curate exceptional salon and spa experiences. Part of providing a premium concierge service involves understanding your preferences while maintaining the utmost respect for your privacy. This Privacy Policy details the information we collect, how we employ it to elevate your experience, and the stringent measures we take to protect it.

By engaging with our digital platform or booking services through Karivia, you entrust us with your details. We honor that trust through transparency and rigorous data protection practices.

Data We Collect

To deliver a bespoke service, we collect information that allows us to tailor your appointments and anticipate your needs. This includes:

• Personal Identifiers: Your name, email address, phone number, and billing details required for secure transactions.
• Service Preferences: Information regarding past treatments, preferred stylists, preferred appointment times, and specific requests or notes provided during booking.
• Technical Data: IP addresses, browser types, and interaction metrics gathered through cookies to refine our digital interface and ensure seamless navigation.

How We Use Your Information

The data we gather is strictly utilized to enhance the quality and personalization of the services you receive. We apply this information in the following ways:

• Concierge Execution: To seamlessly process bookings, manage schedule changes, and communicate confirmations or essential updates regarding your appointments.
• Bespoke Experiences: To curate personalized recommendations, ensuring your preferred stylists and treatments are prioritized.
• Platform Refinement: To analyze user interaction patterns, allowing us to continuously elevate the elegance and efficiency of our digital environment.
• Curated Communications: To send discrete, relevant updates regarding exclusive partnerships, new services, or matters pertaining directly to your account (you may opt-out of promotional communications at any time).

Third-Party Sharing

Karivia maintains a strict policy against monetizing your personal data. We only share necessary details with trusted partners who operate under rigorous confidentiality agreements to facilitate your experience:

• Service Professionals: Only specific, relevant booking details are shared with the salons and stylists you select to ensure they are prepared for your arrival.
• Secure Processors: Elite payment gateways and encrypted cloud infrastructure providers required to process transactions and securely host our platform.
• Legal Obligations: When unequivocally required by law or necessary to protect the rights, property, or safety of Karivia, our clientele, or partners.

Inquiries

Should you require clarification regarding our privacy practices, or wish to exercise your data rights, our dedicated concierge team is at your disposal.